International Orders | 海外訂單

For orders made outside Taiwan, please read the terms and conditions set out below.

1. Bellasumu.com - online shop

Please bear in mind that buying goods over the internet provides a different shopping experience from buying in-store. In particular you should be aware that:

- Colours and shades of products shown on the website will depend on many variables, including your monitor display settings, computer type or the light quality in your immediate environment.

- The sizes and shapes of our products may differ in real life to how they appear on your screen. We endeavour to provide accurate dimensions and measurements, but it is your responsibility to check the product is suitable for your purpose. Also, some of our products are individually handcrafted, they have unique differences revealing how they have been made, setting them apart from mass-produced items. Please contact us if you are unsure about the size, shape or finish of any product.

- Pictures and images on Bellasumu.com are for illustrative purposes only, for an accurate description please refer to the accompanying descriptive text.

2. Ordering

Placing an order is a two part process that allows you to review your order and comfirm the shipping costs before giving any credit card information and completing you order.

The order process is as follows:

(1) Place the items you want to purchase in the shopping cart [NO NEED TO REGISTER AS A MEMBER FIRST].

(2) Proceed to checkout, fill in your shipping details and submit the order.

(3) Within 48 hours, you will receive our confirmation email [Subject: BellaSumu Sales Confirmation] with the total amount due including shipping costs.

(4) Once you are agreed with the payment amount, we will send the bill via PayPal.

Note: In the event that you have not received our reply within 48 hours, please do not hesitate to contact us at askbella [at] bellasumu.com and check your order's status. We will keep the item on-hold until we receive your final confirmation, but no more than 5 business days.

(5) After receiving your payment we will ship your order within 1-2 business days. A shipping notification [Subject: BellaSumu Shipping Advices] will be e-mailed to you when your order has been shipped. Please note that we will not ship until payment has been fully processsed.

We reserve the right to refuse a transaction for any reason or refuse service to anyone at any time. We will not be liable to you or any third party by reason of our withdrawing any product from the website whether or not that product has been sold.

3. Payment

BellaSumu accepts payments made through PayPal. Customers do not require a PayPal account as PayPal accept all major credit cards such Visa, Master Card, American Express and debit cards. You will be responsible for the PayPal transaction fee 4.4% + TWD 10 of the total transaction price including shipping.

4. Shipping

All merchandise will be shipped from Taiwan within 1-2 business days after receiving your payment (excluding Satuday, Sunday and Public Holidays). Unless otherwise specified we will deliver the item(s) by Taiwan Express Mail Service (EMS).

A chart showing EMS shipping rates to most regions can be seen via the link:
http://www.post.gov.tw/post/internet/U_english/index.jsp?ID=1378161563815

We accept orders worldwide, however you are solely responsible to check your countries specific restrictions regarding import of products (including their materials) we supply. Certain wooden products, we will not ship outside Taiwan. Please pay attention to the detailed description on the catalogue.

You are also solely responsible for any import duties and/or taxes to be paid on the value of the products purchased from Bellasumu.com.

Once goods are sent out, we cannot be held responsible for delays caused by Taiwan EMS and other domestic or international postage carriers.

Shipping fees are NOT REFUNDABLE in the event an order is refused for ANY reason when international delivery attempted. If an order is refused for any reason, merchandise price only will be refunded to credit card holders when the merchandise is returned to us.

5. Prices and stock availability

All shopping cart transactions will be completed in Taiwan dollars.

We reserve the right to change any product prices, product specifications and availability at any time. We aim to ensure stock information on Bellasumu.com is as accurate as possible, but cannot guarantee that stock is available. If the product you have ordered is not available, we will contact you by email and you will have the option either to wait until the item is available or cancel your order.

If you are planning to order a particular product in large quantities, please contact us first. Unless stated otherwise, prices do not include delivery charges which will be calculated when you enter your address details.

6. Returns and Exchanges

We hope you will be delighted by your order. However, products made by cotten, linen, wood and personal care items are not subject for returns.Apart from the above, if you are not fully satisfied, we are happy to provide a full refund if the item is returned to us within 7 days upon receipt in its original packaging and in a fully resalable condition.

Any item not in its original condition or worn beyond simply opening the packaging will not be refunded. Return postage is at your expense, unless the goods are faulty.

You must include your customer order details with the package; we cannot offer a refund without the full order details (Name, Address and Invoice Number). Please also include proof of postage. If you can't find the Invoice Number, please contact us before posting any returned items. Refunds can only be made to the card used for purchase and will only be processed once the item has been received by us.

If we find that the product has been returned to us in anything less than a fully resalable condition due to usage or lack of packaging during the return postage, we reserve the right to refuse a refund on the item.

7. Damaged and Faulty goods

We advise you to check your purchase as soon as you receive it. Please notify us via email or phone us if you find your items were damaged in transit, we will offer a full refund on the original order (including shipping fee), but we will not send a replacement due to the costs involved in international shipping. Please notify us immediately and include a photograph of the damaged goods and packaging.

8. Offers and Discounts

When we offer our products at a discounted price, the following terms and conditions apply:

- Unless we state otherwise, offers/discounts cannot be used in conjunction with any other offer
- Clearance items, promotional items or delivery charges are not included in our special offers
- No cash alternative is available and offers are non-transferable
- Discount or offer prices will be shown at product listing page or at checkout stage online at Bellasumu.com
- BellaSumu retains the right to withdraw offers or discounts at any time and for any reason.

9. Privacy

BellaSumu is committed to protecting your privacy when you visit or shop at our website. We do not collect personal information, such as names, postal addresses or email addresses, unless you approve it. By using the website, you agree to be bound by the terms and conditions of BellaSumu's privacy policy.

We will never pass on your personal details to other companies. We will only contact you if there is a query with your order, never for marketing or sales purposes. As a customer of BellaSumu, we will use your email address to alert you our new products, special offers and other news we wish to share. However, you have the option of unsubscribing at any time by notifying us via askbella [at] bellasumu.com.

10. Security

We take precautions to protect the security of contact information that you share with us. It is your responsibility to ensure that your login details and password are secure and remain confidential at all times. 
 In addition to this level of security, your credit card number is never stored on our database - it is securely transmitted to our payment gateway provider (PayPal) and then discarded.


Please let us know as soon as possible, should you know or reasonably suspect that the security of your account with Bellasumu.com is at risk.

11. Changes to these terms and Conditions

BellaSumu reserves the right to update or modify these Terms and Conditions at any time without prior notice. We encourage our customers to review this page whenever you purchase from our website.

12. Indemnification

You agree to withhold BellaSumu and it's officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable solicitors fees, made or incurred by any third party arising out of or related to your use of this website.

13. Legal, Trademarks and Copyright


The BellaSumu's logo and contents/images on this website should not be reproduced without our written permission.